We guarantee the quality of our prints, so if your order was shipped with a defect or arrived damaged, please contact us at does not accept returns.Įach order is custom-made just for you and, therefore, non-returnable. Return PolicyĪs our prints are custom made to order according to your preferences, all of our prints are final sale and non-returnable. However, damage in transit is relatively rare.
While occasional damage by USPS or FedEx in transit is out of our control, we are happy to work with you to resolve any damage that does occur. ** Please note that we employ professional framers, shippers and handlers on all orders and only handle our prints with white gloves. Once your artwork is made by our printer, it must be allowed to outgas for 24 hours before being framed and/or shipped. Thank you for your understanding as we navigate this ever changing situation. We will do our best to keep all orders running on track. Please note that lead times may change at any point in time due to changes in the COVID-19 pandemic and how it affects our production facilities’ operations.
ArtStar now has a 2 week lead time on all orders.
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